Frequently asked questions

General questions

Our support representatives can help you in English, German and Russian.

The Company VIVO SOLUTIONS LTD was registered in the UK under registration number 14552757 and has all of the necessary permissions for the provision of hosting services. We are also a member of RIPE NCC as an LIR.

Your data will never be shared with third parties, except in certain cases, which are stipulated by the legislation of the UK and the European Union.

No, currently we locate our equipment exclusively in Germany.

Each complaint is considered individually. Usually, receiving a complaint from the rights holder, we ask to remove the allegedly infringing content within 24-48 hours.

We are very serious about the veracity of registration data. Each order is verified by an antifraud system and a compliance department officer. In the case of impossibility to verify the data, we ask you to provide a copy of identity card or/and confirmation, or registration/residence address.

Financial questions

You will find detailed information about this on the payment methods page.

Because we are a European company, all the payments are accepted only in Euro currency.

The client’s data is deleted seven days after blocking and notifying the client via email of a missing payment.

All payments are non-refundable.

Yes, if you have the ability to pay in Euros to the account. The minimum bank transfer amount is 100 Euros.

Billing occurs ten days before the date of the next payment. If the funds are available on the balance account, the bill is met automatically and immediately after the creation. The settlement period can be changed upon request to the technical support.

Technical questions

Yes, the cost of additional IP-address is 3€ per month. Dedication of IPv4 subnets is possible for legal needs and is discussed individually.

Yes. Partner link is available in the personal area after registration.

Our equipment is located in data centers, namely: Global Switch and Telehouse in Frankfurt am Main, Germany.

Of course! Our data centers are under constant surveillance and are physically protected, as well as being fully equipped with all of the necessary fire extinguishing and gas down take systems, connected to the reserve supply mains. More information is on the data center page about this.

WEB hosting

In most cases the activation happens immediately.

We use the convenient and functional control panel - cPanel.

Yes. Our specialists will help you to transfer the data.

Yes, you can order dedicated IP-address for your website.

VPS hosting

In most cases, parameters of access to your server are sent within one hour.

We use Xen PV hypervisor; all the resources of our VPS are dedicated and guaranteed, similarly to a physical server.

Up-to-date releases of the main distributors are available to be installed - Linux - CentOS, Debian, Ubuntu, as well as Windows Server 2016 and 2019.

The cPanel license is €14 per month. An ISPmanager Lite license is provided at cost. We also install another simple and convenient control panel called VestaCP.

Yes, the process of configuration change requires only a server reboot, data will not be lost.

Unfortunately, we do not provide such a facility.

Yes, the following actions are forbidden: cryptocurrencies mining, spam, BitTorrent. Detailed information about the terms of use can be found within our ToS.

Yes, the pages of both Linux and Windows VPS orders contain convenient server configuration tools.

Dedicated servers

In most cases, the server is being installed within 12 hours from the time of the order. In rare cases, the installation may take up to 48 hours.

The channel speed for each server is 1 Gbps with 500 Mbps guaranteed. We do not meter the traffic usage.

Yes. All HP ProLiant servers are provided with the iLo system.

Server components replacement is carried out within 4 hours.